Hospitality employers prefer to hire experienced staff with all the right skills and knowledge, but this is often an impossible task. It is notoriously difficult to find suitable staff in the hospitality sector, especially for management and other positions that require good communication, organisation and leadership skills.
This makes it important for hospitality employers to develop a training strategy for new hires and current employees. Providing training will make it easier for employers to entice the best new employees to join their company and may also help decrease turnover.
However, setting up effective hospitality training does not come without challenges.
Industry Challenges
For many hospitality businesses, the need for hiring personnel is seasonal, which is one of the reasons it is so challenging to find good employees. Many hospitality workers get tired of the flexibility their work requires and the uncertainty they continually face about getting enough hours. For this reason, many experienced workers quit the sector after a while, leaving employers scrambling to find suitable replacements.
Working with a training provider can help employers quickly and effectively train new (inexperienced) personnel to keep up with seasonal demand.
Below you’ll find a list of traditional training, elearning and other learning services providers that specialise in training solutions for the hospitality sector.
You can also contact us here at Learning Light for expert advice and support on the best elearning, traditional face to face training or blended learning options to suit your business.
Leading UK Hospitality Training Provider – Tennent’s Training Academy
Tennent’s Training Academy is a Scotland based hospitality training academy that offers a range of catering training courses (more than 40) led by industry experts.
Here is a list of just a small selection of the courses on offer:
- Wine Tasting Masterclass
- Vegetarian & Vegan Masterclass
- Authentic Curry Masterclass
- Beer Tasting
- Whisky Tasting
- Cocktail Masterclass
- Professional Cookery Level 1
- Professional Bar Flairing
- Kitchen Management
- Wine Service
The company also offers team building events that are aimed to improve relationships with clients or among colleagues.
Find out more at http://www.tennentstrainingacademy.co.uk/.
US Hospitality Training Provider – The Hospitality Training Company
Hotel, catering and customer service experts, The Hospitality Training Company, provides practical training for hospitality sector employees, which is focused on improving customer care and boosting sales.
Training classes are tailored to the client’s needs and can include any of the following topics:
- Customer focus training
- Hotel and restaurant staff training
- Food and beverage training
- Sales training
- Customer retention training
All training material is designed to educate staff on how to increase sales and boost repeat business. Courses can be modified based on your company’s guidelines to meet specific requirements.
Training classes are conducted at the client’s location of choice at a date and time that is most convenient for the employees that will be attending.
Organisations The Hospitality Training Company has worked with include Ritz-Carlton, Accor and Regent Hotels, T.G.I Friday’s, Starwood and McDonald’s.
Find out more at:
http://www.thehospitalitytrainingcompany.com/.
eLearning Content Development – Kineo
There are many ready-made online courses available for the hospitality industry, but in some situations it is necessary to have content created that is tailored to your organisation’s unique needs.
City & Guilds Kineo is an award winning elearning service provider offering both off-the-shelf and bespoke elearning content for organisations in a large number of industries, including the hospitality sector.
The elearning company employs over 150 staff in the UK and also has offices in the US and Asia Pacific.
Find out more at http://www.kineo.com/.
Case studies can be found at http://www.kineo.com/case-studies/.
Online Course Provider – Flow Hospitality Training
Flow Hospitality Training is a UK provider of online learning solutions for the hospitality sector. They have developed a complete hospitality training program that can be tailored to your business’ specific needs. Available online training modules cover topics such as:
- Customer service.
- Licensing & Social Responsibility
- Health & Safety
- Service that sells
- Coffee
- Cocktails
- Cask Ale
- Wine
- Food Safety
- etc.
eLearning modules can be accessed online from a desktop or laptop computer. An online training certificate is provided when a student successfully passes the exam at the end of a module.
The company claims their products can help improve productivity, boost staff motivation, lower training expenses and increase sales.
Case studies can be found on their website at http://www.flowhospitalitytraining.co.uk/who-uses-flow/.
We have also curated a number of high-quality, yet low-cost elearning courses. You can find many in areas relevant to the catering and hospitality industry, such as customer service training, over at e-Learning Centre.
Hospitality LMS Provider – Litmos
Litmos is a learning management system (LMS) provider that offers a great solution for the hospitality industry (and other industries). Utilising their LMS will make it easier to develop and deliver high quality and cost-effective online training to your employees.
The Litmos LMS is cloud-based, which means it can be up and running immediately and accessed from anywhere.
The platform also provides extensive tracking functionality that will help you determine whether your training is actually working (for example by comparing retention rates before and after a training).
Find out more or sign up for a free trial at http://www.litmos.com/industry-solutions/hospitality/.
eLearning Consultancy from Learning Light
Are you looking to start your journey in elearning or enhance your existing processes, technologies or content?
Learning Light have decades of combined experience in supporting organisations of all sizes and across most industries. Please give us a call on 0114 307 2357 for a no-obligations discussion of your requirements.
Other Hospitality Websites and Resources
http://www.researchonline.org.uk/sds/search/download.do?ref=B13274
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Av Srivastava
eLearning Marketing Consultant
About Av
Av Srivastava is an elearning writer and marketing consultant who has worked with a range of learning solution providers in the UK and worldwide.
He researches and writes about the latest and best elearning solutions to help buyers choose the ideal company for their needs.
He also helps great elearning companies to understand their perfect customers, get the visibility they deserve, and develop steady streams of inbound enquiries.
